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DTC Manager

DTC Manager


Up to £32k pa DOE

Immediate opportunity

Permanent position


You will be accountable for ensuring adequate staffing levels, maintaining/improving KPI’s and that all customer orders are delivered as quickly, accurately, and cost-effectively as possible. You will be responsible for multiple shift managers who are there to facilitate the day to day running of DTC operations.


Required skills:

  • Excellent planning, organizational and motivational skills.
  • Managing the Weekly operation of the department & the teams
  • Ability to lead and communicate effectively across multiple shift patterns.
  • Capable of working across multiple sites if required
  • Ability to work under pressure and to deadlines.
  • Ability to communicate effectively at all levels within the company and also with suppliers and customers
  • The ability to navigate & investigate systems’ failures and issues.
  • Experience of monitoring and reporting of KPI’s


Duties & Responsibilities:

  • Accountable for all DTC staffing, this is to be managed through individual shift managers.
  • Train and manage the DTC team to solve day-to-day operational issues and reach short- and long-term performance goals
  • To monitor all daily-weekly targets and report in to the senior management team.
  • To continuously look at improving work flows and processes to improve output.
  • Through the team you must manage all consumables and hardware required for the day to day operations.
  • Effectively manage replenishment of web pick faces
  • Ensure all customer orders despatched on time.
  • Effectively manage returns to ensure prompt availability for resale.
  • Ensure all team members have the relevant training to carry out their role.
  • Develop SOP’s for all daily tasks and ensure these are continuously reviewed.
  • Responsible for transport planning to facilitate collections.


Please note that only shortlisted candidates will be contacted.






  • Contract Type: Permanent
  • Start Date: Immediate Start
  • Areas: Rochdale
  • Sectors: Other
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