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Our Policies

Northern Employment Services maintain and publish company policies that apply to our services, website and your privacy. You can browse through our policy and procedures below.

Customer Service Policy

Northern Employment Services Ltd is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

 

 

NORTHERN EMPLOYMENT SERVICES LTD CUSTOMER SERVICE POLICY STATEMENT

 

At Northern Employment Services Ltd we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 - 5 working days.

 

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

 

COURTESY

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

 

COMMUNICATION

Northern Employment Services Ltd will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

 

CONSISTENCY

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

 

COMPLAINTS

Northern Employment Services Ltd seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Branch Manager in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or on www.northern-employment.co.uk

 

ACCESS TO INFORMATION

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Branch Manager.

 

REDUCE BUREAUCRACY

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

 

HOW TO CONTACT US

Write to:            Kirsty Wilkinson, Operations Manager

Northern Employment Services Ltd, Townhead Court, 148 Yorkshire Street, Rochdale, OL16 1LD

Email:               kirsty.wilkinson@217.199.187.194

Telephone:        01706 869444

Website:          www.northern-employment.co.uk

 

 

 

Complaints Policy and Procedure

Northern Employment Services Ltd is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

 

If you have a complaint, please contact Kirsty Wilkinson, Operations Manager. You can write to her at: Townhead Court, 148 Yorkshire Street, Rochdale OL16 1LD or alternatively email her at kirsty.wilkinson@217.199.187.194

 

Next steps

 

  1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 5 days of us receiving your complaint.

 

  1. We will record your complaint in our central register within a day of having received it.

 

  1. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.

 

  1. We will then start to investigate your complaint. This will normally involve the following steps;

 

  • We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request.
  • We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.

 

  1. Kirsty Wilkinson will then invite you to meet her to discuss and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.

 

  1. Within 2 days of the meeting Kirsty Wilkinson, she will write to you to confirm what took place and any solutions she has agreed with you.

 

If you do not want a meeting or it is not possible, Kirsty Wilkinson will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.

 

  1. At this stage, if you are still not satisfied you can write to us again. A Director of the company will review Kirsty Wilkinson’s decision within 10 days.

 

  1. We will write to you confirming our final position on your complaint and explaining our reason. If you are still not satisfied, you can contact the Employment Agencies Standards Office at the Department of Business, Innovation and Skills (BIS) or the REC, the industry trade association, of which we are a member by writing to the Professional Standards Manager, REC, 15 Welbeck Street, London W1G 9XT.

 

If we have to change any of the time scales above, we will let you know and explain why.

 

 

Data Protection Procedure

Our Data Protection Procedure can be found here

Environment Policy

Northern Employment Services recognises that all commercial activity has an impact on the environment. We are determined to measure and minimise the adverse effect of our activities, whilst positively contributing to environmental improvement.

In order to achieve this, environmental management systems are being developed which clearly set out policies and procedures to help us to:

  • Comply and wherever possible exceed current and future legislative requirements ahead of relevant deadlines.
  • Monitor, measure and report on the environmental impacts of the business.
  • Reduce the adverse environmental impacts arising from our business, including the key areas of transport, waste and energy.
  • Integrate environmental objectives into the everyday management of our business reflecting our values and principles.
  • Establish effective communication on relevant environmental issues with our employees, customers, suppliers and others who have an interest in our business.
  • Encourage suppliers to reduce their impact on the environment.
  • Stimulate debate on environmental issues.
  • Work closely with all concerned to identify measures that will make a positive contribution to the environment.

Privacy Notice

At Northern Employment Services we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check with Northern Employment Services to ensure that you’re happy with any changes. By using our company services you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to philip.ohara@northern-employment.co.uk or by writing to Townhead Court, 148 Yorkshire St, Rochdale, OL16 1LD. Alternatively you can telephone 01706 869444.

Who are we?

We’re Northern Employment Services, a successful recruitment business and recruitment agency which provides work-finding services to its clients and work-seekers. As a company we must process personal data (including sensitive personal data) so that we can provide these services – in doing so, the Company acts as a data controller.

How do we collect information from you?

Northern Employment Services will obtain information about you when you use our services. You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another sources such as a job boards. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with the terms of the following statement.

Why do we collect and use your personal data?

We will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. The legal bases we rely upon to offer these services to you are:

  • Consent
  • Legitimate interest
  • Legal obligation
  • Contractual obligation

 

Who has access to your information?

We will not sell or rent your information to any third party.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents, client companies, and other associated organisations for the purpose of completing tasks and providing services to you on your behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Northern Employment Services Limited network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How long will we keep your personal information?

Northern Employment Services will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.

The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records, holiday pay, sick pay and pension’s auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.

What are your rights?

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you
  • The right of access to the personal data the Company processes on you
  • The right to rectification of your personal data
  • The right to erasure of your personal data in certain circumstances
  • The right to restrict processing of your personal data
  • The right to data portability in certain circumstances
  • The right to object to the processing of your personal data that was based on a public or legitimate interest
  • The right not to be subjected to automated decision making and profiling
  • The right to withdraw consent at any time. Where you have consented to the Company processing your personal data you have the right to withdraw that consent at any time.

 

What security precautions do we have in place to protect the loss, misuse or alteration of your information?

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as Bank details) is encrypted and protected.

Non-sensitive details (your email address etc) are transmitted normally over email and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the information you transmit to us and you do so at your own risk.

Your choices

Once we receive your information, we make our best effort to ensure its security on our systems

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communication from us, then you can advise us by email to philip.ohara@northern-employment.co.uk or by writing to Townhead Court, 148 Yorkshire St, Rochdale, OL16 1LD. Alternatively you can telephone 01706 869444.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Equal Opportunities Policy

EQUAL OPPORTUNITIES & DIVERSITY POLICY

Policy Statement

Northern Employment Services Limited is committed to supporting, developing and promoting a culture of diversity and equality in all of its activities based on the values of fairness, dignity and respect. Northern Employment Services Limited will support and develop its employees through providing access to facilities and employment on an equal basis regardless of race, national or ethnic origin, disability, age, gender, sexual orientation, transgender identity or religion/belief.

This policy builds on the foundation of equality and anti-discrimination legislation and aims to embrace diversity in all of its activities and acknowledges that variety and difference are intrinsic to the success and future development of its business.

Northern Employment Services Limited expects all employees, contractors and agency staff to act in accordance with this Policy.

Principles

The principles of the diversity and equal opportunities policy are:

  • To develop and promote a culture of diversity and equality throughout the organisation;
  • To develop and promote a culture of fairness, integrity and dignity;
  • To support all staff, regardless of race, national or ethnic origin, age, disability, gender, sexual orientation, gender reassignment, religion or belief;
  • To prevent all forms of unlawful discrimination;
  • To deal with all forms of discrimination consistently, promptly and effectively.

Legislative Framework

This Policy is underpinned by legislation, which places individual responsibilities on staff/service users/visitors.

Under the above Equality legislation it is unlawful to:

  • Discriminate directly against anyone and treat them less favourably than others because of a protected characteristic they have or are thought to have (perception discrimination), or because they associate with someone who has a protected characteristic (discrimination by association);
  • Discriminate indirectly against anyone by applying a criterion, provision or practice which particularly disadvantages people who share a protected characteristic;
  • Subject someone to harassment related to a relevant protected characteristic (pregnancy and maternity and marriage and civil partnerships are excluded);
  • Victimise someone because they have made, or intends to make, a complaint or allegation or has given or intends to give evidence in relation to a complaint of discrimination;
  • Discriminate against someone in certain circumstances because of a protected characteristic after the working relationship has ended.

The protected characteristic are:

  • Age
  • Disability
  • Gender
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sexual orientation

Definitions

Equal Opportunities

Equal opportunity is a principle that emphasizes that opportunities in employment, education and other areas are available to all. Equal Opportunities in particular relates to a Legal Framework, which makes it illegal to discriminate against people because of a protected characteristic they have.

Diversity

Diversity is a broader concept that builds upon the progress made through equal opportunities. Everyone is different and diversity is about recognising, respecting and valuing the differences we each bring to work.

Equal opportunities and diversity work together by identifying and addressing any inequalities and barriers faced by people and by valuing, learning and benefiting from the diverse cultures in society and our staff.

Direct Discrimination

Direct discrimination occurs when an individual is treated less favourably than another because of a protected characteristic they have.

Discrimination by association

This is direct discrimination against someone because they associate with another person who possesses a protected characteristic.

Perception discrimination

This is direct discrimination against and individual because others think they possess a protected characteristic. It applies even if the person does not actually possess the protected characteristic.

Indirect Discrimination

Indirect discrimination occurs when a provision, criterion or practice is applied universally, but its effects disadvantages people who share a protected characteristic.

Harassment

Harassment is uninvited and unwanted behaviour related to a protected characteristic and makes a person feel intimidated or humiliated.

Victimisation

Victimisation is where someone is treated less favourably because they have made a complaint about discrimination or harassment or have given evidence relating to a complaint.

Responsibilities 

It is essential that all members of Northern Employment Services Limited behave with dignity, courtesy and respect and to act in a non-discriminatory manner at all times. This includes promoting good relationships between different groups of staff and ensuring equality of opportunity.

Application of the Policy

Recruitment and Selection

  • Recruitment advertising will encourage applications from all sectors of the community reflecting Northern Employment Services Limited commitment to diversity and equality;
  • Recruitment advertising will appear in publications appropriate to the audience capable of producing the best job seekers
  • Job descriptions, person specifications and recruitment advertisements will be written on the basis of the essential and justifiable requirements of the positions;
  • Shortlisting, appointment and rejection decisions will be transparent and justifiable and will be supported by written comments.

Grading and Promotion

  • All grading will have equal access to induction, personal and career development opportunities and facilities.

Performance Management

  • Probation and performance management procedures will be clear and transparent and will be applied fairly across all staff.

Discipline and Grievance

  • Disciplinary and grievance procedures will be applied fairly and transparently for all staff.
  • Allegations of discrimination, harassment or inappropriate behaviour will be dealt with under the appropriate disciplinary procedures for staff.

Advice and Complaints

All staff who believes they have been subjected to discrimination or harassment have the right to seek redress.

Staff may seek advice from their supervisor. Complaints should be submitted in accordance with the Grievance Procedure.

Verbal or physical abuse by anybody will not be tolerated. Northern Employment Services Limited may discipline staff who are found to be abusive.

Policy Review

This policy will be reviewed at regular intervals to ensure it remains in line with legislation and the organisations principles.

Data Protection Policy

Our Data Protection Policy can be viewed here

Website Privacy Policy

Northern Employment Services is committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy Statement explains the data processing practices of Northern Employment Services.

We collect personal information from you through the use of registration forms and every time you e-mail us your details.

Use and Disclosure of Personal Information

We process personal information collected via www.northern-employment.co.uk for the purposes of:

  • providing a personalised service
  • conducting market research
  • surveys
  • running competitions
  • providing you with information about products and services we offer

We may also disclose your information to business partners and third party suppliers we engage to provide services which involve processing data on our behalf or in accordance with a properly executed court order. We also use information in aggregate form (so that no individual user is identified) to build up marketing profiles to aid strategic development to manage our relationship with advertisers to audit usage of the site.

Use of cookies

We use "cookies" to identify you when you visit the Northern Employment Services web site and to build up a demographic profile. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser.

Use of Web Beacons

Northern Employment Services' web site may contain electronic images known as Web beacons - sometimes called single-pixel gifs that allow us to count users who have visited those pages. Web beacons are not used to access your personally identifiable information, they are a technique we use to compile aggregated statistics about web site usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the northern-employment.co.uk site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Copyright and Legal Notices

Northern Employment Services Ltd make information, images and products available on this web site, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. The right to change these terms and conditions, and the products, services, and prices mentioned in this site at any time, with sole discretion, without notice is reserved by Northern Employment Services. Northern Employment Services reserve the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

Submissions

You grant Northern Employment Services and their agents an unrestricted, irrevocable license to display, use, modify, perform, reproduce, transmit, and distribute any information you submit, for any and all commercial and non-commercial purposes. You also agree that Northern Employment Services and their agents are free to use any ideas, concepts, or techniques that you send Northern Employment Services and their agents for any purpose, including, but not limited to, developing, manufacturing, and marketing products that incorporate such ideas, concepts, or techniques. Northern Employment Services and their agents may, but are not obligated to, review or monitor areas on the site where users may transmit or post communications. Northern Employment Services and their agents are not responsible for the accuracy of any information, data, opinions, advice, or statements transmitted or posted. You are prohibited from posting or transmitting to or from this web site any libellous, obscene, defamatory, pornographic, or other materials that would violate any laws. However, if such communications do occur, Northern Employment Services and their agents will have no liability related to the content of any such communications.

Compliance with Laws Governing Law and Jurisdiction

You agree that all matters relating to your access to, or use of, this web site shall be governed by the laws of England & Wales. You agree and hereby submit to the exclusive personal jurisdiction and venue of the Courts of England & Wales, with respect to such matters. Northern Employment Services make no representation that images and information on this web site are appropriate or available for use in all countries, and prohibits accessing materials from territories where contents are illegal. Those who access this site do so on their own initiative and are responsible for compliance with all applicable laws.

Third-Party Web Sites

The Northern Employment Services site provides links to third-party web sites, which are not under the control of Northern Employment Services. Northern Employment Services make no representations about third-party web sites. When you access a non-Northern Employment Services web site, you do so at your own risk. Northern Employment Services are not responsible for the reliability of any data, opinions, advice, or statements made on third-party sites. Northern Employment Services provide these links merely as a convenience. The inclusion of such links does not imply that Northern Employment Services endorse, recommend, or accepts any responsibility for the content of such sites.

Third-Party Products and Services

The Northern Employment Services web site contains mention of third-party products and services for informational purposes. Northern Employment Services make no recommendations or endorsements about third-party products and services. References to third-party services and products are provided by Northern Employment Services "as is", without warranty of any kind, either express or implied.

Warranties and Disclaimers; Liability Limitations

EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND NORTHERN EMPLOYMENT SERVICES, ALL INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NORTHERN EMPLOYMENT SERVICES ASSUME NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THIS WEB SITE. IN NO EVENT SHALL NORTHERN EMPLOYMENT SERVICES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM:

  • RELIANCE ON THE MATERIALS PRESENTED,
  • COSTS OF REPLACEMENT GOODS,
  • LOSS OF USE, DATA OR PROFITS,
  • DELAYS OR BUSINESS INTERRUPTIONS,
  • AND ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF PRODUCTS OR INFORMATION) WHETHER OR NOT NORTHERN EMPLOYMENT SERVICES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS WEB SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN. HOWEVER, NORTHERN EMPLOYMENT SERVICES MAKE NO COMMITMENT TO UPDATE MATERIALS ON THIS SITE.
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