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Customer Service Advisor

Customer Service Advisor

 

Our Oldham based client are looking to appoint a customer service advisor to join their team on a full time basis. The main purpose of the position is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Location: Oldham

Hours of work: Full time Monday- Friday

Main Duties Will Involve:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills / Knowledge /Experience Required

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Investigate customer returns for credit

Any Other Business:

Only shortlisted candidates will be contacted. If you do not hear from us within 5 working days of submitting your CV please assume your application has not been successful on this occasion. Please do continue to check our website for any other roles which may be of interest.

  • Salary: £8.00 - £9.00, per-hour
  • Areas: Oldham
  • Sectors: Commercial
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