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2nd and 3rd Line Engineer

2nd and 3rd Line Engineer

Haslingden

Up to £30,000pa DOE

Permanent Position

We have a fantastic opportunity as a 2nd/3rd Line Engineer located in the Haslingden area. Our client has newly refurbished and modern offices makes it a welcoming and refreshing environment to work in.

Please be aware that to be considered for this role you must hold a full driving licence

Roles and responsibilities of a 2nd/3rd Line Engineer:

·Advise and direct customers when addressing issues and reported incidents

·Allocating codes for category of incidents for urgency and impact

·Transfer of complex cases to relevant department

·Perform access management requests

·Communication with customers, timely updates, progress stat etc.

·Be aware of planned changes, communicate with other departments and customers who are impacted with changes.

·Understand system SLA timers and proceed with appropriate action when ticket requires follow up action.

·Provide intricate outage support

·Proactive response to customer escalations and enquiries creating supporting tickets when required

·Understand customer hardware and alert sales team when equipment does not meet customers satisfaction

Technical difficulties may include but are not limited to:

These are remote and physical,

·Router/firewall issues

·WAN/LAN issues

·Printer issues

·Server issues

On site:

·Small server installation

·Onsite NAS installation

The ideal candidate must have experience with the following:

·Active Directory

·Group Policy

·Server 2012/2016

·Knowledge of DHCP/DNS/folder permissions

·Basic Router/Firewall config – experience with Cisco

·Switches

·Hyper –V

·PC/Laptop installations

·On-prem Exchange Administration /Office 365 deployment

Unfortunately due to a high number of applicants only those that are shortlisted for this position will be contacted.

  • Location: Rossendale
  • Contract Type: Permanent
  • Salary: Negotiable DOE
  • Sectors: IT
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