Northern Employment Services is a privately owned recruitment business that has operated in the North West since 1993 and the 23 years that have followed has seen the company grow from being a ‘local’ temporary recruitment provider to supplying a UK wide geographical reach with companies varying from locally based independent SME’s to nationally represented global brands for the provision of ‘permanent’, ‘temporary’, ‘contract’ and ‘interim’ recruitment solutions.
Founder owners of the business, Joan Pooley and Stephanie Duckworth each have 30 years’ experience in the recruitment industry and possess exceptional knowledge of Industry and Commerce. They both hold the prestigious ‘fellow’ status within the Recruitment and employment Confederation which is the highest accreditation within the REC. (The Industry’s governing body on standards)
Philip O’Hara has 21 years as a recruitment professional and following his appointment to the company in November 2011 joined the Board of Directors in January 2013, and became a co-owner/shareholder in March 2015. Philip possesses a wealth of experience in Permanent Contract and Temporary solutions and has covered numerous sectors encompassing IT, Sales, Technical Engineering, Supply chain, Textiles, Industrial and Commercial providing successful introductions to clients and candidates alike.
Over the last 23 years, Northern Employment Services has built a first class reputation with the core principles of Honesty, Integrity and Professionalism. We don’t simply see our clients as ‘’clients’’ nor do we see ourselves as simply ‘’service providers’’. We embark and grow business relationships resulting in our clients referring to us as a ‘’bolt on’’ to their own company infrastructure, integral to their success, growth and longevity. Furthermore, we continually look to assess how we can improve not only the support that we provide to both our clients and candidates alike but how we can improve on efficiencies. This has been the integral difference in maintaining long-term partnerships.
My first steps into recruitment…
“In the mid 80’s, I was 32 and a new mum with a 10-month-old baby and 2 other children and I had been working as a Marketing Manager for a company for about 7 years when I realised I wanted a change of career. Not the ideal time I can hear you say but in the 80’s being 32 was considered “old” for a career change and although the timing wasn’t perfect, I also didn’t want to miss the opportunity. So, when I saw a role advertised for a Branch Manager of an employment agency I had a light bulb moment and thought I like the idea of that!! With no relevant recruitment experience, I applied for the job and I was over the moon when I was offered the position as a Manager with Brook Street Bureau at their Manchester branch. I was with Brook Street for 7 years and progressed to Regional Manager responsible for all 17 Brook Street branches located from Liverpool to Aberdeen. What’s more important it was whilst working for BSB that I met my business partner (and friend) Stephanie Duckworth and together with 2 other colleagues (and friends) we set up Northern Employment Services in 1993. The BEST thing we ever did!!”
My first steps into recruitment
I had been working for a local company in Rochdale and one of my responsibilities was the booking of temporary staff when required. This meant that I had many dealings with the team at the Rochdale branch of Brook Street Bureau and apparently, they saw my “potential” so I was approached by the Branch Manager to see if I would be interested in a career in recruitment. Not having a clue what the job entailed I literally “fell” into recruitment and the challenges and opportunities I faced along the way were very different to anything I’d ever experienced before and I absolutely loved it!! I enjoyed a very successful 7 years with Brook Street and then in 1993, together with my business partners (and friends), we decided to start our own business and that’s when we first opened the doors at Northern Employment Services. This meant re-mortgaging our homes and giving back the BMW cars but it was a gamble we all wanted to take and we have never looked back since that day!
Our biggest challenges
THE RECESSION!! By the time the recession hit us in 2008 we had been in business for 15 very successful years, and we had grown the business and the turnover every single year during that time.
However, like many companies in the country, our business and our profitability were drastically affected by the effects of the recession and in fact, many of our competitors closed down. We saw our turnover and profit decline significantly from 2008 – 2011 due to this downturn in the economy. During this tough trading period, we had to revise our business strategy, adjust our marketing plans, reduce our overheads, roll up our sleeves to get the business back on track.
We believed in Northern Employment Services and our brilliant team (most of whom had been with us for many years) and we were totally committed to making it successful again, so we also took a calculated risk and invested heavily in our business and we are happy to say we have been successful in turning the business around and restoring it back to its former glory!!!!!
Lots of lessons learnt – but NO regrets!!
What does the future hold?
We have always believed that in the recruitment industry you can’t stand still and we pride ourselves on continually striving for excellence and innovation to support our clients in their own efforts to maintain a competitive edge.
Since 2013 we have been expanding the business geographically and we are now operating on a national and international basis. We will continue with this growth and also with our plans to specialise in some key markets of recruitment including IT and Telecommunications, Textiles and Finance.
The sky’s the limit for the future!!!